/* ==========================================================================
   DID YOU RESTART IT?™
   Support Desk / Incident Management Design System
   ========================================================================== */


/* ==========================================================================
   Design tokens
   ========================================================================== */

:root {
    --bg: #f3f5f7;
    --surface: #ffffff;
    --surface-alt: #e9edf1;
    --surface-dark: #111318;
    --surface-dark-soft: #1a1e25;

    --ink: #111318;
    --ink-soft: #343a43;
    --muted: #66707d;
    --muted-light: #9099a4;

    --line: #c8ced6;
    --line-dark: #9199a4;
    --line-strong: #111318;

    --blue: #155cff;
    --blue-dark: #0a42ca;
    --blue-soft: #dce7ff;

    --green: #16834b;
    --green-soft: #dff2e7;

    --amber: #a85f00;
    --amber-soft: #fff0cd;

    --red: #bd2525;
    --red-soft: #f9dddd;

    --black: #0b0d10;
    --white: #ffffff;

    --font-sans:
        Inter,
        "Segoe UI",
        Helvetica,
        Arial,
        sans-serif;

    --font-mono:
        "SFMono-Regular",
        Consolas,
        "Liberation Mono",
        Menlo,
        monospace;

    --page-width: 1460px;
    --gutter: clamp(20px, 3.5vw, 58px);

    --header-height: 74px;

    --transition-fast: 140ms ease;
    --transition: 220ms ease;
}


/* ==========================================================================
   Reset
   ========================================================================== */

*,
*::before,
*::after {
    box-sizing: border-box;
}

html {
    scroll-behavior: smooth;
    background: var(--bg);
}

body {
    min-width: 320px;
    margin: 0;
    color: var(--ink);
    background: var(--bg);
    font-family: var(--font-sans);
    font-size: 16px;
    line-height: 1.6;
    text-rendering: optimizeLegibility;
    -webkit-font-smoothing: antialiased;
}

body.nav-open {
    overflow: hidden;
}

a {
    color: inherit;
    text-decoration: none;
}

button,
input,
textarea,
select {
    font: inherit;
}

button {
    color: inherit;
}

img,
svg {
    display: block;
    max-width: 100%;
}

code {
    font-family: var(--font-mono);
}

::selection {
    color: var(--white);
    background: var(--blue);
}

.skip-link {
    position: fixed;
    z-index: 1000;
    top: 12px;
    left: 12px;
    padding: 10px 14px;
    border: 1px solid var(--ink);
    color: var(--white);
    background: var(--blue);
    font-family: var(--font-mono);
    font-size: 0.78rem;
    font-weight: 800;
    transform: translateY(-180%);
    transition: transform var(--transition-fast);
}

.skip-link:focus {
    transform: translateY(0);
}


/* ==========================================================================
   Shared system typography
   ========================================================================== */

.console-label {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    color: var(--muted);
    font-family: var(--font-mono);
    font-size: 0.74rem;
    font-weight: 900;
    letter-spacing: 0.08em;
    text-transform: uppercase;
}

.console-label::before {
    content: "";
    width: 7px;
    height: 7px;
    background: var(--blue);
}

h1,
h2,
h3,
p {
    text-wrap: pretty;
}

.status-light {
    display: inline-block;
    width: 8px;
    height: 8px;
    flex: 0 0 8px;
    border-radius: 50%;
    background: var(--muted-light);
}

.status-light--online {
    background: var(--green);
    box-shadow: 0 0 0 3px rgba(22, 131, 75, 0.12);
}

.status-light--warning {
    background: var(--amber);
    box-shadow: 0 0 0 3px rgba(168, 95, 0, 0.12);
}

.status-light--danger {
    background: var(--red);
    box-shadow: 0 0 0 3px rgba(189, 37, 37, 0.12);
}


/* ==========================================================================
   Header
   ========================================================================== */

.system-header {
    position: sticky;
    z-index: 100;
    top: 0;
    display: grid;
    grid-template-columns:
        minmax(230px, auto)
        auto
        minmax(0, 1fr)
        auto;
    min-height: var(--header-height);
    align-items: stretch;
    border-bottom: 1px solid #000;
    color: var(--white);
    background: var(--surface-dark);
}

.system-header__brand {
    display: flex;
    align-items: stretch;
    border-right: 1px solid #343943;
}

.system-header__brand > a {
    display: flex;
    align-items: stretch;
}

.system-header__mark {
    display: flex;
    width: 72px;
    align-items: center;
    justify-content: center;
    border-right: 1px solid #343943;
    color: var(--white);
    background: var(--blue);
    font-family: var(--font-mono);
    font-size: 0.74rem;
    font-weight: 900;
    letter-spacing: 0.06em;
}

.system-header__name {
    display: flex;
    align-items: center;
    padding: 0 22px;
    font-size: 0.94rem;
    font-weight: 900;
    letter-spacing: -0.02em;
    white-space: nowrap;
}

.system-header__name sup {
    margin-left: 2px;
    font-size: 0.5rem;
}

.system-header__status {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 0 20px;
    border-right: 1px solid #343943;
    color: #aeb6c1;
    font-family: var(--font-mono);
    font-size: 0.68rem;
    font-weight: 800;
    letter-spacing: 0.04em;
    white-space: nowrap;
}

.system-nav {
    display: flex;
    min-width: 0;
    align-items: stretch;
    justify-content: flex-end;
}

.system-nav a {
    position: relative;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 0 14px;
    border-left: 1px solid #292e36;
    color: #9ea7b3;
    font-size: 0.73rem;
    font-weight: 800;
    white-space: nowrap;
    transition:
        color var(--transition-fast),
        background var(--transition-fast);
}

.system-nav a::after {
    content: "";
    position: absolute;
    right: 14px;
    bottom: 11px;
    left: 14px;
    height: 2px;
    transform: scaleX(0);
    background: var(--blue);
    transform-origin: left;
    transition: transform var(--transition-fast);
}

.system-nav a:hover,
.system-nav a.is-current {
    color: var(--white);
    background: #171b21;
}

.system-nav a:hover::after,
.system-nav a.is-current::after {
    transform: scaleX(1);
}

.header-ticket {
    display: flex;
    min-width: 144px;
    align-items: center;
    justify-content: center;
    padding: 0 20px;
    color: var(--white);
    background: var(--blue);
    font-family: var(--font-mono);
    font-size: 0.72rem;
    font-weight: 900;
    letter-spacing: 0.04em;
    transition: background var(--transition-fast);
}

.header-ticket:hover {
    background: var(--blue-dark);
}

.nav-toggle {
    display: none;
}


/* ==========================================================================
   Main page frame
   ========================================================================== */

main {
    width: min(100%, var(--page-width));
    margin: 0 auto;
    border-right: 1px solid var(--line);
    border-left: 1px solid var(--line);
    background: var(--surface);
}


/* ==========================================================================
   Incident hero
   ========================================================================== */

.incident-hero {
    border-bottom: 1px solid var(--line-strong);
}

.incident-bar {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    border-bottom: 1px solid var(--line-strong);
    background: var(--surface-alt);
}

.incident-bar > div {
    display: grid;
    gap: 3px;
    min-height: 74px;
    align-content: center;
    padding: 13px 20px;
    border-right: 1px solid var(--line);
}

.incident-bar > div:last-child {
    border-right: 0;
}

.incident-bar__label {
    color: var(--muted);
    font-family: var(--font-mono);
    font-size: 0.65rem;
    font-weight: 900;
    letter-spacing: 0.08em;
}

.incident-bar strong {
    font-family: var(--font-mono);
    font-size: 0.84rem;
    font-weight: 900;
}

.priority-value {
    color: var(--red);
}

.status-value {
    color: var(--amber);
}

.incident-body {
    display: grid;
    grid-template-columns: minmax(0, 1.45fr) minmax(340px, 0.55fr);
}

.incident-body__main {
    min-width: 0;
    padding: clamp(54px, 7vw, 112px) var(--gutter) clamp(58px, 7vw, 106px);
    border-right: 1px solid var(--line-strong);
}

.incident-body__main h1 {
    max-width: 900px;
    margin: 20px 0 0;
    font-size: clamp(3.4rem, 6vw, 6.5rem);
    font-weight: 900;
    line-height: 0.83;
    letter-spacing: -0.075em;
}

.incident-body__main h1 span {
    display: block;
    color: var(--blue);
}

.technician-response {
    display: grid;
    grid-template-columns: 170px minmax(0, 1fr);
    gap: 26px;
    align-items: baseline;
    max-width: 820px;
    margin-top: 46px;
    padding: 17px 0;
    border-top: 1px solid var(--line);
    border-bottom: 1px solid var(--line);
}

.technician-response p {
    margin: 0;
    font-family: var(--font-mono);
    font-size: clamp(1.12rem, 2vw, 1.55rem);
    font-weight: 900;
}

.incident-intro {
    max-width: 760px;
    margin: 32px 0 0;
    color: var(--ink-soft);
    font-size: clamp(1.02rem, 1.4vw, 1.22rem);
    line-height: 1.7;
}

.incident-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    margin-top: 36px;
}

.action-button {
    display: inline-flex;
    min-height: 48px;
    align-items: center;
    gap: 8px;
    padding: 11px 15px;
    border: 1px solid var(--ink);
    color: var(--ink);
    background: transparent;
    font-family: var(--font-mono);
    font-size: 0.71rem;
    font-weight: 900;
    transition:
        color var(--transition-fast),
        background var(--transition-fast),
        border-color var(--transition-fast);
}

.action-button span {
    color: var(--muted-light);
}

.action-button:hover {
    color: var(--white);
    border-color: var(--ink);
    background: var(--ink);
}

.action-button--primary {
    color: var(--white);
    border-color: var(--blue);
    background: var(--blue);
}

.action-button--primary:hover {
    border-color: var(--blue-dark);
    background: var(--blue-dark);
}

.incident-diagnostics {
    display: flex;
    min-width: 0;
    flex-direction: column;
    background: #f8f9fa;
}

.diagnostic-heading {
    display: flex;
    min-height: 48px;
    align-items: center;
    justify-content: space-between;
    gap: 20px;
    padding: 10px 18px;
    border-bottom: 1px solid var(--line-strong);
    color: var(--muted);
    background: var(--surface-alt);
    font-family: var(--font-mono);
    font-size: 0.68rem;
    font-weight: 900;
}

.diagnostic-list {
    margin: 0;
}

.diagnostic-list > div {
    display: grid;
    grid-template-columns: 1fr 1fr;
    min-height: 57px;
    align-items: center;
    border-bottom: 1px solid var(--line);
}

.diagnostic-list dt,
.diagnostic-list dd {
    margin: 0;
    padding: 12px 18px;
}

.diagnostic-list dt {
    color: var(--muted);
    font-family: var(--font-mono);
    font-size: 0.66rem;
    font-weight: 900;
    letter-spacing: 0.04em;
}

.diagnostic-list dd {
    border-left: 1px solid var(--line);
    font-family: var(--font-mono);
    font-size: 0.79rem;
    font-weight: 900;
}

.diagnostic-success {
    color: var(--green);
    background: var(--green-soft);
}

.diagnostic-warning {
    color: var(--amber);
    background: var(--amber-soft);
}

.diagnostic-danger {
    color: var(--red);
    background: var(--red-soft);
}

.diagnostic-footer {
    display: flex;
    min-height: 62px;
    align-items: center;
    gap: 10px;
    margin-top: auto;
    padding: 14px 18px;
    color: #6c4b00;
    background: var(--amber-soft);
    font-family: var(--font-mono);
    font-size: 0.72rem;
    font-weight: 900;
}

.incident-ticker {
    display: flex;
    min-height: 42px;
    overflow: hidden;
    border-top: 1px solid var(--line-strong);
    color: #b8c1cd;
    background: var(--surface-dark);
}

.incident-ticker span {
    position: relative;
    display: flex;
    flex: 1;
    align-items: center;
    justify-content: center;
    padding: 8px 14px;
    border-right: 1px solid #333842;
    font-family: var(--font-mono);
    font-size: 0.64rem;
    font-weight: 900;
    letter-spacing: 0.04em;
    white-space: nowrap;
}

.incident-ticker span::before {
    content: "●";
    margin-right: 8px;
    color: var(--green);
    font-size: 0.48rem;
}

.incident-ticker span:last-child::before {
    color: var(--amber);
}

.incident-ticker span:last-child {
    border-right: 0;
}


/* ==========================================================================
   Shared section terminal heading
   ========================================================================== */

.section-terminal-heading {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: end;
    gap: 30px;
    padding: 0 var(--gutter) 28px;
    border-bottom: 1px solid var(--line-strong);
}

.section-terminal-heading h2 {
    margin: 10px 0 0;
    font-size: clamp(2.25rem, 3.5vw, 3.8rem);
    font-weight: 900;
    line-height: 0.95;
    letter-spacing: -0.055em;
}

.terminal-count {
    padding: 7px 10px;
    border: 1px solid var(--line-dark);
    color: var(--muted);
    background: var(--surface-alt);
    font-family: var(--font-mono);
    font-size: 0.67rem;
    font-weight: 900;
    white-space: nowrap;
}

.terminal-count--success {
    color: var(--green);
    border-color: rgba(22, 131, 75, 0.35);
    background: var(--green-soft);
}


/* ==========================================================================
   Active services
   ========================================================================== */

.service-console {
    padding-top: clamp(72px, 8vw, 120px);
    border-bottom: 1px solid var(--line-strong);
}

.service-table {
    width: 100%;
}

.service-row {
    display: grid;
    grid-template-columns:
        120px
        minmax(220px, 1fr)
        minmax(170px, 0.6fr)
        140px;
    min-height: 76px;
    align-items: center;
    border-bottom: 1px solid var(--line);
    background: var(--surface);
    transition:
        color var(--transition-fast),
        background var(--transition-fast);
}

.service-row > * {
    display: flex;
    min-height: 76px;
    align-items: center;
    padding: 14px 20px;
    border-right: 1px solid var(--line);
}

.service-row > *:last-child {
    border-right: 0;
}

.service-row > span:first-child {
    color: var(--muted);
    font-family: var(--font-mono);
    font-size: 0.72rem;
    font-weight: 900;
}

.service-row strong {
    font-size: 1.02rem;
}

.service-row > span:nth-child(3) {
    color: var(--muted);
    font-family: var(--font-mono);
    font-size: 0.73rem;
    font-weight: 800;
}

.service-row:not(.service-row--head):hover {
    color: var(--white);
    background: var(--ink);
}

.service-row:not(.service-row--head):hover > * {
    border-color: #343a43;
}

.service-row:not(.service-row--head):hover > span:first-child,
.service-row:not(.service-row--head):hover > span:nth-child(3) {
    color: #aeb6c1;
}

.service-row--head {
    min-height: 43px;
    color: var(--muted);
    background: var(--surface-alt);
    font-family: var(--font-mono);
    font-size: 0.65rem;
    font-weight: 900;
}

.service-row--head > * {
    min-height: 43px;
    padding-block: 8px;
}

.service-status {
    gap: 9px;
    color: var(--green);
    font-family: var(--font-mono);
    font-size: 0.70rem;
    font-weight: 900;
}

.service-console__footer {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    gap: 30px;
    align-items: center;
    padding: 24px var(--gutter);
    background: #f8f9fa;
}

.service-console__footer p {
    margin: 0;
    font-family: var(--font-mono);
    font-size: 0.84rem;
    font-weight: 800;
}

.service-console__footer a {
    color: var(--blue);
    font-family: var(--font-mono);
    font-size: 0.72rem;
    font-weight: 900;
}


/* ==========================================================================
   Recently resolved
   ========================================================================== */

.resolved-console {
    padding-top: clamp(72px, 8vw, 120px);
    border-bottom: 1px solid var(--line-strong);
}

.ticket-stream {
    display: grid;
}

.ticket-record {
    border-bottom: 1px solid var(--line-strong);
}

.ticket-record__header {
    display: flex;
    min-height: 44px;
    align-items: center;
    justify-content: space-between;
    gap: 30px;
    padding: 7px var(--gutter);
    border-bottom: 1px solid var(--line);
    background: var(--surface-alt);
}

.ticket-record__header > div {
    display: flex;
    align-items: center;
    gap: 18px;
}

.ticket-record__header span,
.ticket-record__header strong {
    font-family: var(--font-mono);
    font-size: 0.61rem;
    font-weight: 900;
}

.ticket-record__header > div > span {
    color: var(--muted);
}

.ticket-state {
    padding: 4px 7px;
    border: 1px solid;
}

.ticket-state--resolved {
    color: var(--green);
    border-color: rgba(22, 131, 75, 0.35);
    background: var(--green-soft);
}

.ticket-state--ongoing {
    color: var(--amber);
    border-color: rgba(168, 95, 0, 0.35);
    background: var(--amber-soft);
}

.ticket-record__body {
    display: grid;
    grid-template-columns: minmax(240px, 0.8fr) minmax(320px, 1.2fr) 280px;
}

.ticket-record__body > * {
    padding: 30px var(--gutter);
    border-right: 1px solid var(--line);
}

.ticket-record__body > *:last-child {
    border-right: 0;
}

.ticket-record__problem h3 {
    margin: 12px 0 0;
    font-size: clamp(1.45rem, 2.4vw, 2.35rem);
    line-height: 1.05;
    letter-spacing: -0.035em;
}

.ticket-record__resolution p {
    max-width: 600px;
    margin: 12px 0 0;
    color: var(--ink-soft);
    font-size: 0.97rem;
    line-height: 1.7;
}

.ticket-record__resolution code {
    padding: 2px 4px;
    background: var(--surface-alt);
    font-size: 0.82em;
}

.ticket-record__meta {
    display: grid;
    align-content: start;
    gap: 20px;
    margin: 0;
}

.ticket-record__meta div {
    display: grid;
    gap: 4px;
}

.ticket-record__meta dt {
    color: var(--muted);
    font-family: var(--font-mono);
    font-size: 0.64rem;
    font-weight: 900;
}

.ticket-record__meta dd {
    margin: 0;
    font-family: var(--font-mono);
    font-size: 0.82rem;
    font-weight: 900;
}

.demo-note {
    margin: 0;
    padding: 20px var(--gutter);
    color: var(--muted);
    background: #f8f9fa;
    font-family: var(--font-mono);
    font-size: 0.72rem;
}


/* ==========================================================================
   Security console
   ========================================================================== */

.security-console {
    border-bottom: 1px solid var(--line-strong);
    color: var(--white);
    background: var(--surface-dark);
}

.security-console__header {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: end;
    gap: 40px;
    padding: clamp(66px, 8vw, 110px) var(--gutter) 34px;
    border-bottom: 1px solid #353b45;
}

.security-console .console-label {
    color: #8e99a7;
}

.security-console .console-label::before {
    background: var(--red);
}

.security-console__header h2 {
    max-width: 820px;
    margin: 12px 0 0;
    font-size: clamp(2.8rem, 4.7vw, 5rem);
    font-weight: 900;
    line-height: 0.89;
    letter-spacing: -0.065em;
}

.severity-box {
    display: grid;
    min-width: 230px;
    gap: 7px;
    padding: 13px 16px;
    border: 1px solid var(--red);
    color: #ffb0b0;
    background: rgba(189, 37, 37, 0.08);
}

.severity-box span {
    font-family: var(--font-mono);
    font-size: 0.64rem;
    font-weight: 900;
    letter-spacing: 0.07em;
}

.severity-box strong {
    font-family: var(--font-mono);
    font-size: 0.78rem;
}

.security-event {
    display: grid;
    grid-template-columns: minmax(0, 1.35fr) minmax(300px, 0.65fr);
}

.event-timeline {
    border-right: 1px solid #353b45;
}

.event-line {
    display: grid;
    grid-template-columns: 100px minmax(0, 1fr);
    min-height: 70px;
    align-items: center;
    border-bottom: 1px solid #303640;
}

.event-line:last-child {
    border-bottom: 0;
}

.event-line time {
    display: flex;
    min-height: 70px;
    align-items: center;
    padding: 12px 22px;
    border-right: 1px solid #303640;
    color: #7e8998;
    font-family: var(--font-mono);
    font-size: 0.72rem;
    font-weight: 900;
}

.event-line span {
    padding: 12px 24px;
    color: #d6dce3;
    font-family: var(--font-mono);
    font-size: 0.84rem;
    font-weight: 700;
}

.event-line--warning {
    background: rgba(189, 37, 37, 0.10);
}

.event-line--warning span {
    color: #ffb6b6;
}

.event-line--success {
    background: rgba(22, 131, 75, 0.12);
}

.event-line--success span {
    color: #9be2bc;
}

.security-summary {
    padding: 34px;
}

.security-summary ul {
    display: grid;
    margin: 22px 0 30px;
    padding: 0;
    list-style: none;
}

.security-summary li {
    position: relative;
    padding: 11px 0 11px 19px;
    border-bottom: 1px solid #303640;
    color: #d6dce3;
    font-size: 0.92rem;
}

.security-summary li::before {
    content: "+";
    position: absolute;
    left: 0;
    color: var(--green);
    font-family: var(--font-mono);
    font-weight: 900;
}

.security-summary a {
    color: #8eb1ff;
    font-family: var(--font-mono);
    font-size: 0.73rem;
    font-weight: 900;
}


/* ==========================================================================
   Backup console
   ========================================================================== */

.backup-console {
    padding-top: clamp(72px, 8vw, 120px);
    border-bottom: 1px solid var(--line-strong);
}

.backup-console .section-terminal-heading h2 {
    max-width: 980px;
    font-size: clamp(2.1rem, 3.5vw, 3.6rem);
}

.backup-console h2 code {
    display: inline;
    padding: 0.05em 0.12em;
    color: var(--blue);
    background: var(--blue-soft);
    font-size: 0.69em;
    letter-spacing: -0.035em;
}

.backup-log__head,
.backup-log__row {
    display: grid;
    grid-template-columns: 120px minmax(230px, 1fr) minmax(190px, 0.75fr) 160px;
}

.backup-log__head {
    min-height: 42px;
    align-items: center;
    color: var(--muted);
    background: var(--surface-alt);
    font-family: var(--font-mono);
    font-size: 0.65rem;
    font-weight: 900;
}

.backup-log__row {
    min-height: 68px;
    align-items: center;
    border-top: 1px solid var(--line);
}

.backup-log__head > *,
.backup-log__row > * {
    display: flex;
    min-height: inherit;
    align-items: center;
    padding: 11px 20px;
    border-right: 1px solid var(--line);
}

.backup-log__head > *:last-child,
.backup-log__row > *:last-child {
    border-right: 0;
}

.backup-log__row time,
.backup-log__row span {
    color: var(--muted);
    font-family: var(--font-mono);
    font-size: 0.69rem;
    font-weight: 800;
}

.backup-log__row strong {
    font-size: 0.88rem;
}

.backup-log__row .log-success {
    color: var(--green);
    background: var(--green-soft);
}

.backup-log__row .log-warning {
    color: var(--amber);
    background: var(--amber-soft);
}

.backup-console__footer {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: center;
    gap: 30px;
    padding: 25px var(--gutter);
    border-top: 1px solid var(--line);
    background: #f8f9fa;
}

.backup-console__footer p {
    margin: 0;
    color: var(--ink-soft);
    font-size: 0.9rem;
}

.backup-console__footer a {
    color: var(--blue);
    font-family: var(--font-mono);
    font-size: 0.66rem;
    font-weight: 900;
}


/* ==========================================================================
   Operating model
   ========================================================================== */

.operations-section {
    display: grid;
    grid-template-columns: minmax(300px, 0.65fr) minmax(0, 1.35fr);
    border-bottom: 1px solid var(--line-strong);
}

.operations-section__heading {
    padding: clamp(70px, 8vw, 116px) var(--gutter);
    border-right: 1px solid var(--line-strong);
    background: var(--blue);
    color: var(--white);
}

.operations-section__heading .console-label {
    color: #c9d8ff;
}

.operations-section__heading .console-label::before {
    background: var(--white);
}

.operations-section__heading h2 {
    margin: 20px 0 0;
    font-size: clamp(3rem, 4.8vw, 5.2rem);
    font-weight: 900;
    line-height: 0.86;
    letter-spacing: -0.065em;
}

.operations-section__heading p {
    max-width: 470px;
    margin: 28px 0 0;
    color: #e4ebff;
    font-size: 1.04rem;
    line-height: 1.75;
}

.operations-feed {
    display: grid;
}

.operations-feed__row {
    display: grid;
    grid-template-columns: 70px 150px minmax(0, 1fr);
    min-height: 132px;
    align-items: center;
    border-bottom: 1px solid var(--line);
}

.operations-feed__row:last-child {
    border-bottom: 0;
}

.operations-feed__row > span {
    display: flex;
    min-height: 132px;
    align-items: center;
    justify-content: center;
    border-right: 1px solid var(--line);
    color: var(--muted);
    font-family: var(--font-mono);
    font-size: 0.72rem;
    font-weight: 900;
}

.operations-feed__row strong {
    padding: 20px 24px;
    font-family: var(--font-mono);
    font-size: 0.82rem;
    letter-spacing: 0.04em;
}

.operations-feed__row p {
    margin: 0;
    padding: 24px var(--gutter);
    border-left: 1px solid var(--line);
    color: var(--ink-soft);
    font-size: 0.98rem;
    line-height: 1.7;
}


/* ==========================================================================
   Final support request
   ========================================================================== */

.support-request {
    color: var(--white);
    background: var(--surface-dark);
}

.support-request__status {
    display: flex;
    min-height: 48px;
    align-items: center;
    gap: 10px;
    padding: 10px var(--gutter);
    border-bottom: 1px solid #343a43;
    color: #b8c1cd;
    font-family: var(--font-mono);
    font-size: 0.62rem;
    font-weight: 900;
}

.support-request__main {
    padding: clamp(72px, 8vw, 116px) var(--gutter);
}

.support-request .console-label {
    color: #8e99a7;
}

.support-request__main h2 {
    margin: 18px 0 0;
    font-size: clamp(3.3rem, 5.2vw, 5.8rem);
    font-weight: 900;
    line-height: 0.84;
    letter-spacing: -0.075em;
}

.support-request__main > p {
    max-width: 720px;
    margin: 30px 0 0;
    color: #aeb7c3;
    font-size: 1.08rem;
    line-height: 1.75;
}

.support-request__actions {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    margin-top: 36px;
}

.support-request .action-button:not(.action-button--primary) {
    color: var(--white);
    border-color: #555e69;
}

.support-request .action-button:not(.action-button--primary):hover {
    border-color: var(--white);
    background: var(--white);
    color: var(--ink);
}

.support-request__note {
    display: grid;
    grid-template-columns: 180px minmax(0, 1fr);
    gap: 26px;
    align-items: center;
    padding: 22px var(--gutter);
    border-top: 1px solid #343a43;
    background: #171b21;
}

.support-request__note span {
    color: #7f8996;
    font-family: var(--font-mono);
    font-size: 0.65rem;
    font-weight: 900;
}

.support-request__note strong {
    font-family: var(--font-mono);
    font-size: 0.82rem;
}


/* ==========================================================================
   Footer
   ========================================================================== */

.system-footer {
    width: min(100%, var(--page-width));
    margin: 0 auto;
    border-right: 1px solid #000;
    border-left: 1px solid #000;
    color: #a9b2bd;
    background: var(--black);
}

.system-footer__brand {
    display: grid;
    grid-template-columns: auto minmax(0, 1fr);
    align-items: center;
    gap: 30px;
    padding: 28px var(--gutter);
    border-bottom: 1px solid #313740;
}

.system-footer__brand strong {
    color: var(--white);
    font-size: 0.92rem;
}

.system-footer__brand strong sup {
    font-size: 0.48rem;
}

.system-footer__brand p {
    margin: 0;
    color: #75808d;
    font-size: 0.80rem;
}

.system-footer__links {
    display: flex;
    flex-wrap: wrap;
    border-bottom: 1px solid #313740;
}

.system-footer__links a {
    flex: 1;
    min-width: 130px;
    padding: 18px 20px;
    border-right: 1px solid #313740;
    color: #8994a1;
    font-family: var(--font-mono);
    font-size: 0.70rem;
    font-weight: 800;
    text-align: center;
}

.system-footer__links a:last-child {
    border-right: 0;
}

.system-footer__links a:hover {
    color: var(--white);
    background: #161a20;
}

.system-footer__status {
    display: flex;
    flex-wrap: wrap;
    gap: 30px;
    justify-content: space-between;
    padding: 16px var(--gutter);
    color: #68727f;
    font-family: var(--font-mono);
    font-size: 0.65rem;
    font-weight: 800;
}


/* ==========================================================================
   Focus states
   ========================================================================== */

a:focus-visible,
button:focus-visible {
    outline: 3px solid var(--blue);
    outline-offset: 3px;
}


/* ==========================================================================
   Responsive — 1250px
   ========================================================================== */

@media (max-width: 1250px) {

    .system-header {
        grid-template-columns: auto auto 1fr auto;
    }

    .system-header__status {
        display: none;
    }

    .system-nav a {
        padding-inline: 11px;
        font-size: 0.64rem;
    }

    .incident-body {
        grid-template-columns: minmax(0, 1.25fr) minmax(330px, 0.75fr);
    }

    .incident-body__main h1 {
        font-size: clamp(4rem, 7.5vw, 7rem);
    }

    .ticket-record__body {
        grid-template-columns:
            minmax(220px, 0.75fr)
            minmax(280px, 1.25fr);
    }

    .ticket-record__meta {
        grid-column: 1 / -1;
        grid-template-columns: repeat(2, 1fr);
        border-top: 1px solid var(--line);
    }

    .ticket-record__body > .ticket-record__resolution {
        border-right: 0;
    }

    .ticket-record__body > .ticket-record__meta {
        border-right: 0;
    }
}


/* ==========================================================================
   Responsive — 1050px
   ========================================================================== */

@media (max-width: 1050px) {

    :root {
        --header-height: 68px;
    }

    .system-header {
        grid-template-columns: minmax(0, 1fr) auto auto;
    }

    .system-header__brand {
        border-right: 0;
    }

    .system-header__mark {
        width: 64px;
    }

    .system-header__name {
        padding-inline: 16px;
    }

    .nav-toggle {
        display: flex;
        align-items: center;
        justify-content: center;
        min-width: 80px;
        border: 0;
        border-left: 1px solid #343943;
        background: transparent;
        color: var(--white);
        font-family: var(--font-mono);
        font-size: 0.67rem;
        font-weight: 900;
        cursor: pointer;
    }

    .nav-toggle:hover {
        background: #191d23;
    }

    .system-nav {
        position: fixed;
        z-index: 150;
        top: var(--header-height);
        right: 0;
        bottom: 0;
        left: 0;
        display: none;
        overflow-y: auto;
        flex-direction: column;
        align-items: stretch;
        justify-content: flex-start;
        background: var(--surface-dark);
    }

    body.nav-open .system-nav {
        display: flex;
    }

    .system-nav a {
        min-height: 64px;
        justify-content: flex-start;
        padding: 0 var(--gutter);
        border-top: 1px solid #303640;
        border-left: 0;
        font-size: 0.82rem;
    }

    .system-nav a::after {
        display: none;
    }

    .header-ticket {
        min-width: 130px;
        padding-inline: 15px;
    }

    .incident-body {
        grid-template-columns: 1fr;
    }

    .incident-body__main {
        border-right: 0;
        border-bottom: 1px solid var(--line-strong);
    }

    .incident-diagnostics {
        display: grid;
        grid-template-columns: 1fr 1fr;
    }

    .diagnostic-heading,
    .diagnostic-footer {
        grid-column: 1 / -1;
    }

    .diagnostic-list {
        display: contents;
    }

    .diagnostic-list > div {
        grid-template-columns: 1fr 1fr;
        border-right: 1px solid var(--line);
    }

    .incident-ticker {
        overflow-x: auto;
    }

    .incident-ticker span {
        min-width: 190px;
    }

    .service-row {
        grid-template-columns:
            100px
            minmax(200px, 1fr)
            170px
            130px;
    }

    .security-event {
        grid-template-columns: 1fr;
    }

    .event-timeline {
        border-right: 0;
        border-bottom: 1px solid #353b45;
    }

    .operations-section {
        grid-template-columns: 1fr;
    }

    .operations-section__heading {
        border-right: 0;
        border-bottom: 1px solid var(--line-strong);
    }
}


/* ==========================================================================
   Responsive — 800px
   ========================================================================== */

@media (max-width: 800px) {

    .system-header__name {
        font-size: 0.76rem;
    }

    .header-ticket {
        min-width: 112px;
        font-size: 0.61rem;
    }

    .incident-bar {
        grid-template-columns: 1fr 1fr;
    }

    .incident-bar > div:nth-child(2) {
        border-right: 0;
    }

    .incident-bar > div:nth-child(-n + 2) {
        border-bottom: 1px solid var(--line);
    }

    .incident-body__main h1 {
        font-size: clamp(3.7rem, 13vw, 6rem);
    }

    .technician-response {
        grid-template-columns: 1fr;
        gap: 8px;
    }

    .incident-diagnostics {
        grid-template-columns: 1fr;
    }

    .diagnostic-heading,
    .diagnostic-footer {
        grid-column: auto;
    }

    .diagnostic-list {
        display: block;
    }

    .diagnostic-list > div {
        border-right: 0;
    }

    .section-terminal-heading {
        grid-template-columns: 1fr;
        align-items: start;
    }

    .terminal-count {
        width: fit-content;
    }

    .service-table {
        overflow-x: auto;
    }

    .service-row {
        min-width: 720px;
    }

    .service-console__footer,
    .backup-console__footer {
        grid-template-columns: 1fr;
    }

    .ticket-record__body {
        grid-template-columns: 1fr;
    }

    .ticket-record__body > * {
        border-right: 0;
        border-bottom: 1px solid var(--line);
    }

    .ticket-record__body > *:last-child {
        border-bottom: 0;
    }

    .ticket-record__meta {
        grid-column: auto;
    }

    .security-console__header {
        grid-template-columns: 1fr;
        align-items: start;
    }

    .severity-box {
        width: fit-content;
        min-width: 0;
    }

    .backup-log {
        overflow-x: auto;
    }

    .backup-log__head,
    .backup-log__row {
        min-width: 760px;
    }

    .operations-feed__row {
        grid-template-columns: 58px 120px minmax(0, 1fr);
    }

    .support-request__note {
        grid-template-columns: 1fr;
        gap: 7px;
    }

    .system-footer__brand {
        grid-template-columns: 1fr;
        gap: 8px;
    }
}


/* ==========================================================================
   Responsive — 560px
   ========================================================================== */

@media (max-width: 560px) {

    :root {
        --gutter: 18px;
    }

    .system-header__mark {
        width: 52px;
        font-size: 0.63rem;
    }

    .system-header__name {
        padding-inline: 11px;
        font-size: 0.68rem;
    }

    .header-ticket {
        display: none;
    }

    .nav-toggle {
        min-width: 70px;
    }

    .incident-bar {
        grid-template-columns: 1fr;
    }

    .incident-bar > div {
        min-height: 58px;
        border-right: 0;
        border-bottom: 1px solid var(--line);
    }

    .incident-bar > div:last-child {
        border-bottom: 0;
    }

    .incident-body__main {
        padding-top: 56px;
        padding-bottom: 64px;
    }

    .incident-body__main h1 {
        font-size: clamp(3.15rem, 16vw, 5rem);
        line-height: 0.87;
    }

    .incident-intro {
        font-size: 0.96rem;
    }

    .incident-actions,
    .support-request__actions {
        display: grid;
    }

    .action-button {
        width: 100%;
        justify-content: center;
    }

    .diagnostic-list > div {
        grid-template-columns: 0.9fr 1.1fr;
    }

    .diagnostic-list dt,
    .diagnostic-list dd {
        padding-inline: 14px;
    }

    .section-terminal-heading {
        padding-bottom: 22px;
    }

    .section-terminal-heading h2 {
        font-size: 2.5rem;
    }

    .service-console,
    .resolved-console,
    .backup-console {
        padding-top: 72px;
    }

    .service-console__footer p {
        font-size: 0.72rem;
    }

    .ticket-record__header {
        align-items: flex-start;
        flex-direction: column;
        gap: 8px;
        padding-block: 12px;
    }

    .ticket-record__body > * {
        padding: 24px var(--gutter);
    }

    .ticket-record__meta {
        grid-template-columns: 1fr;
    }

    .security-console__header {
        padding-top: 72px;
    }

    .security-console__header h2 {
        font-size: clamp(3.1rem, 14vw, 4.7rem);
    }

    .event-line {
        grid-template-columns: 74px minmax(0, 1fr);
    }

    .event-line time {
        padding-inline: 14px;
    }

    .event-line span {
        padding-inline: 17px;
        font-size: 0.72rem;
    }

    .security-summary {
        padding: 28px var(--gutter);
    }

    .operations-section__heading h2 {
        font-size: clamp(3.4rem, 16vw, 5rem);
    }

    .operations-feed__row {
        grid-template-columns: 48px minmax(0, 1fr);
    }

    .operations-feed__row > span {
        min-height: 72px;
    }

    .operations-feed__row strong {
        padding-inline: 18px;
    }

    .operations-feed__row p {
        grid-column: 1 / -1;
        padding: 18px var(--gutter) 26px;
        border-top: 1px solid var(--line);
        border-left: 0;
    }

    .support-request__main {
        padding-top: 72px;
        padding-bottom: 72px;
    }

    .support-request__main h2 {
        font-size: clamp(3.5rem, 17vw, 5.3rem);
    }

    .system-footer__links {
        display: grid;
        grid-template-columns: 1fr 1fr;
    }

    .system-footer__links a {
        min-width: 0;
        border-right: 1px solid #313740;
        border-bottom: 1px solid #313740;
    }

    .system-footer__status {
        display: grid;
        gap: 6px;
        justify-content: initial;
    }
}


/* ==========================================================================
   Reduced motion
   ========================================================================== */

/* SUPPORT FORM COMPONENT START */

/* ==========================================================================
   Support form
   ========================================================================== */

.support-form-section {
    border-bottom: 1px solid var(--line-strong);
    background: var(--surface);
}

.support-form-section__heading {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: end;
    gap: 36px;
    padding: clamp(72px, 8vw, 116px) var(--gutter) 30px;
    border-bottom: 1px solid var(--line-strong);
}

.support-form-section__heading h2 {
    max-width: 900px;
    margin: 12px 0 0;
    font-size: clamp(2.5rem, 4vw, 4rem);
    font-weight: 900;
    line-height: 0.95;
    letter-spacing: -0.055em;
}

.support-form-section__heading p {
    max-width: 680px;
    margin: 20px 0 0;
    color: var(--ink-soft);
    font-size: 1rem;
    line-height: 1.7;
}

.support-form-section__status {
    display: flex;
    align-items: center;
    gap: 9px;
    padding: 8px 11px;
    border: 1px solid rgba(22, 131, 75, 0.35);
    color: var(--green);
    background: var(--green-soft);
    font-family: var(--font-mono);
    font-size: 0.68rem;
    font-weight: 900;
    white-space: nowrap;
}

.support-form {
    background: #f8f9fa;
}

.support-form__bar {
    display: flex;
    min-height: 44px;
    align-items: center;
    justify-content: space-between;
    gap: 30px;
    padding: 8px var(--gutter);
    border-bottom: 1px solid var(--line-strong);
    color: var(--muted);
    background: var(--surface-alt);
    font-family: var(--font-mono);
    font-size: 0.64rem;
    font-weight: 900;
    letter-spacing: 0.035em;
}

.support-form__grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
}

.support-field {
    min-width: 0;
    border-right: 1px solid var(--line);
    border-bottom: 1px solid var(--line);
    background: var(--surface);
}

.support-field:nth-child(even) {
    border-right: 0;
}

.support-field--wide {
    grid-column: 1 / -1;
    border-right: 0;
}

.support-field label {
    display: flex;
    min-height: 46px;
    align-items: center;
    gap: 12px;
    padding: 10px 18px;
    border-bottom: 1px solid var(--line);
    color: var(--ink);
    background: var(--surface-alt);
    font-family: var(--font-mono);
    font-size: 0.72rem;
    font-weight: 900;
}

.support-field__id {
    display: inline-flex;
    min-width: 58px;
    color: var(--muted);
    font-size: 0.64rem;
}

.support-field input,
.support-field select,
.support-field textarea {
    display: block;
    width: 100%;
    margin: 0;
    border: 0;
    border-radius: 0;
    outline: 0;
    color: var(--ink);
    background: var(--surface);
    font-family: var(--font-mono);
    font-size: 0.86rem;
    line-height: 1.5;
    transition:
        background var(--transition-fast),
        box-shadow var(--transition-fast);
}

.support-field input,
.support-field select {
    min-height: 62px;
    padding: 14px 18px;
}

.support-field textarea {
    min-height: 220px;
    padding: 18px;
    resize: vertical;
}

.support-field input::placeholder,
.support-field textarea::placeholder {
    color: #929aa4;
    opacity: 1;
}

.support-field select {
    cursor: pointer;
}

.support-field input:hover,
.support-field select:hover,
.support-field textarea:hover {
    background: #fbfcfd;
}

.support-field input:focus,
.support-field select:focus,
.support-field textarea:focus {
    background: var(--blue-soft);
    box-shadow: inset 4px 0 0 var(--blue);
}

.support-field input:required:valid,
.support-field select:required:valid,
.support-field textarea:required:valid {
    box-shadow: inset 4px 0 0 var(--green);
}

.support-field__hint {
    margin: 0;
    padding: 11px 18px;
    border-top: 1px solid var(--line);
    color: var(--muted);
    background: #f8f9fa;
    font-family: var(--font-mono);
    font-size: 0.68rem;
    font-weight: 700;
}

.support-form__confirmation {
    padding: 22px var(--gutter);
    border-bottom: 1px solid var(--line-strong);
    background: var(--amber-soft);
}

.support-check {
    display: flex;
    max-width: 850px;
    align-items: flex-start;
    gap: 13px;
    cursor: pointer;
}

.support-check input {
    width: 18px;
    height: 18px;
    flex: 0 0 18px;
    margin: 3px 0 0;
    accent-color: var(--blue);
}

.support-check span {
    color: #5e470d;
    font-family: var(--font-mono);
    font-size: 0.76rem;
    font-weight: 900;
    line-height: 1.55;
}

.support-form__footer {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: center;
    gap: 40px;
    padding: 28px var(--gutter);
    background: var(--surface-dark);
}

.support-form__notice {
    max-width: 760px;
}

.support-form__notice .console-label {
    color: #8e99a7;
}

.support-form__notice p {
    margin: 9px 0 0;
    color: #aeb7c3;
    font-size: 0.84rem;
    line-height: 1.7;
}

.support-form__submit {
    min-width: 250px;
    justify-content: center;
    cursor: pointer;
}

.support-form__submit:disabled {
    border-color: #555e69;
    color: #858d98;
    background: #30353d;
    cursor: not-allowed;
}

.support-form__result {
    margin: 0;
    padding: 18px var(--gutter);
    border-top: 1px solid #343a43;
    color: #b8c1cd;
    background: #171b21;
    font-family: var(--font-mono);
    font-size: 0.76rem;
    font-weight: 800;
}

.support-form__result[hidden] {
    display: none;
}


/* ==========================================================================
   Support form responsive
   ========================================================================== */

@media (max-width: 800px) {

    .support-form-section__heading {
        grid-template-columns: 1fr;
        align-items: start;
    }

    .support-form-section__status {
        width: fit-content;
    }

    .support-form__grid {
        grid-template-columns: 1fr;
    }

    .support-field,
    .support-field:nth-child(even) {
        border-right: 0;
    }

    .support-field--wide {
        grid-column: auto;
    }

    .support-form__footer {
        grid-template-columns: 1fr;
    }

    .support-form__submit {
        width: 100%;
        min-width: 0;
    }
}

@media (max-width: 560px) {

    .support-form-section__heading {
        padding-top: 72px;
    }

    .support-form-section__heading h2 {
        font-size: 2.55rem;
    }

    .support-form__bar {
        align-items: flex-start;
        flex-direction: column;
        gap: 3px;
        padding-top: 12px;
        padding-bottom: 12px;
    }

    .support-field label {
        align-items: flex-start;
        flex-direction: column;
        gap: 2px;
        padding-block: 9px;
    }

    .support-field__id {
        min-width: 0;
    }

    .support-field input,
    .support-field select {
        min-height: 58px;
    }

    .support-field textarea {
        min-height: 190px;
    }

    .support-form__confirmation,
    .support-form__footer {
        padding-block: 22px;
    }
}

/* SUPPORT FORM COMPONENT END */

@media (prefers-reduced-motion: reduce) {

    html {
        scroll-behavior: auto;
    }

    *,
    *::before,
    *::after {
        scroll-behavior: auto !important;
        transition-duration: 0.01ms !important;
        animation-duration: 0.01ms !important;
        animation-iteration-count: 1 !important;
    }
}