PRIMARY
Core dispatch zone
Define the area where standard service is routinely available.
STANDARD REVIEW
COVERAGE
Z-01
ACTIVE
SERVICE AREA
DISPATCH ZONES
COVERAGE FILE / Z-01
Z-01
A route needs somewhere to go.
Use this page to explain the geographic areas your courier operation actually serves, how dispatch reviews locations, and when a route may require additional planning or confirmation.
COVERAGE RECORD 02 / ZONE REGISTER
Coverage should be more specific than “around here.”
Replace these demonstration zones with the actual cities, counties, regions, service radiuses, or dispatch areas your operation supports.
EXTENDED
Extended service area
Explain which nearby areas may be supported with route planning or dispatch confirmation.
CONFIRM FIRSTREGIONAL
Regional routing
Describe any broader routes genuinely offered by the company.
ROUTE REVIEWSPECIAL
Outside normal coverage
Give customers a clear way to ask about locations that fall outside the standard area.
ASK DISPATCHCOVERAGE RECORD 03 / DISPATCH GRID
The address is not the whole route.
Dispatch may need more than a ZIP code. Facility access, service window, route timing, traffic patterns, receiving procedures, and other operational details can all affect whether a route fits.
A
B
C
D
HUB / A
PICKUP / B
DELIVERY / C
EXTENDED / D
COVERAGE RECORD 04
ROUTE REACH
Distance matters. So does everything between.
Route feasibility depends on more than mileage. Use this section to explain how dispatch reviews location, timing, facility access, shipment requirements, and route availability.
- LOCATION
- Confirm pickup and delivery areas
- TIMING
- Review requested service window
- ACCESS
- Check facility instructions
- ROUTE
- Confirm service availability
COVERAGE RECORD 05 / ROUTE MATRIX
One map. Several service questions.
ZONE
ROUTE TYPE
SCHEDULE
REVIEW
Z-01
Core area
Standard / recurring
AVAILABLE
Z-02
Extended area
Planned
CONFIRM
Z-03
Regional
Route specific
REVIEW
Z-04
Outside standard area
By request
ASK DISPATCH
COVERAGE RECORD 06 / FACILITY REACH
A pin on the map is only the beginning.
A serviceable location still needs workable access, receiving instructions, timing, and an appropriate route. Use this record to explain what dispatch needs before confirming service.
-
01
Confirm location
Pickup area, delivery area, and facility address.
-
02
Review access
Entry point, receiving area, parking, and route contact.
-
03
Match timing
Requested service window and actual route availability.
-
04
Confirm service
Dispatch verifies whether the location fits the requested route.
COVERAGE RECORD 07 / LOCATION POLICY
Do not promise the entire map.
TEMPLATE GUIDANCE
Replace all demonstration zones, service areas, mileage references, route times, availability statements, and geographic claims with the courier company's actual operating coverage. If a location requires confirmation, say so clearly.
COVERAGE RECORD 08 / LOCATION CHECK
Not sure if the route reaches you? Give dispatch the two addresses.
Send the pickup area, delivery area, requested timing, shipment category, facility access information, and handling requirements. Dispatch can review the route before anybody starts drawing circles on a map with a Sharpie.