LABORATORY
Specimens
Present the specimen categories and handling procedures your operation is actually qualified to transport.
SERVICE FILE
SVC-001
OPEN
SERVICE INTAKE
ROUTE CLASSIFICATION
MEDICAL COURIER
01
Not every package belongs on the same route.
Organize your courier services by urgency, route type, handling requirements, and documentation instead of asking customers to decipher one enormous paragraph labeled “What We Do.”
SERVICES RECORD 02 / ROUTE PRIORITY
Pick the route before you pick the speed.
Replace these sample service levels with the routes, response windows, and terminology your operation actually offers.
CODE
SERVICE
BEST FOR
ROUTE MODEL
STATUS
S-01
STAT / priority
Time-sensitive approved shipments
Point-to-point
AVAILABLE
S-02
Same-day
Flexible healthcare delivery
On demand
AVAILABLE
S-03
Scheduled
Planned pickups and delivery windows
Scheduled
AVAILABLE
S-04
Recurring routes
Repeated healthcare logistics
Recurring
AVAILABLE
SERVICES RECORD 03 / SHIPMENT CATALOG
What are you actually moving?
Use this record to identify the shipment categories your company accepts. Delete anything you do not handle. Add anything important that is missing.
PHARMACY
Pharmacy deliveries
Describe approved pharmacy, medication, or supply routes that genuinely apply to your business.
SUPPLIES
Medical supplies
Show the equipment, consumables, or healthcare supplies your courier operation routinely moves.
DOCUMENTS
Records & documents
Explain secure document or records transportation without encouraging customers to send sensitive information through unsecured channels.
EQUIPMENT
Devices & equipment
Describe the medical devices, equipment, or specialty items your vehicles and procedures can support.
OTHER
Approved specialty shipments
Give customers a clear path to ask about shipment types that require individual review before dispatch.
SERVICES RECORD 04
HANDLING PROTOCOL
“Special handling” should mean something specific.
Explain exactly what your operation can support instead of decorating the page with impressive-sounding badges and hoping nobody asks a follow-up question.
- AMBIENT
- Standard handling procedures
- REFRIGERATED
- Add only if actually supported
- FROZEN
- Add only if actually supported
- MONITORED
- Describe real equipment and procedures
DEMONSTRATION CONTENT
Temperature-sensitive transport
Do not advertise temperature ranges, packaging systems, monitoring, validation, or regulated-material handling unless your operation genuinely supports those claims.
SERVICES RECORD 05 / ROUTE DESIGN
The van moves after the route makes sense.
A strong service page should explain what happens before departure: classification, handling review, routing, confirmation requirements, and the actual handoff process.
-
01
Confirm service level
Match urgency and service expectations to an available route type.
-
02
Verify shipment requirements
Review handling, timing, access, packaging, and any route-specific instructions.
-
03
Assign route
Connect the approved shipment with the correct courier and route plan.
-
04
Document departure
Record the handoff and begin the active route.
SERVICES RECORD 06 / DOCUMENTATION
The delivery matters. So does the record.
08:42
PICKUP
Shipment accepted and route opened.
08:46
CUSTODY
Handoff information recorded.
09:03
TRANSIT
Package remains assigned to active route.
09:31
DELIVERY
Confirmation recorded and route closed.
SERVICES RECORD 07 / NEXT ACTION
Know what you need? Send it to dispatch.
Not sure which service level fits? Give dispatch the route, timing, shipment category, and handling requirements. Classification comes before promises.