TIME
Time-sensitive delivery
Explain the circumstances under which a shipment may qualify for your expedited service level.
SERVICE
STAT
PRIORITY
PRIORITY ROUTE
POINT-TO-POINT
SERVICE RECORD / S-01
S-01
When it cannot wait, the route should not either.
Use this page to explain your actual STAT or priority courier service: what qualifies, how requests are reviewed, what documentation is maintained, and what customers should expect from pickup through delivery.
STAT RECORD 02 / CLASSIFICATION
Urgent is useful. Specific is better.
Replace these examples with the actual criteria your operation uses to classify STAT, priority, urgent, or expedited requests.
ROUTE
Direct routing
Describe whether qualifying requests are assigned to a direct point-to-point route.
HANDLING
Defined requirements
State how handling, packaging, access, or route instructions are reviewed before dispatch.
CONFIRMATION
Documented completion
Explain the delivery confirmation or proof-of-delivery process your operation actually maintains.
STAT RECORD 03 / PRIORITY ROUTE
Fast does not mean unrecorded.
Priority service still needs a clear process. Use this section to explain how your team reviews the request, confirms requirements, assigns the route, and records delivery.
-
01
Review request
Confirm route details, shipment category, urgency, access, and handling requirements.
-
02
Confirm service
Verify that the request matches the capabilities and service level your operation actually offers.
-
03
Assign route
Connect the approved request with the appropriate courier and route plan.
-
04
Document delivery
Close the route using the confirmation process maintained by your operation.
STAT RECORD 04 / CUSTODY
The clock matters. So does the handoff.
PICKUP
Shipment received.
Courier accepts the approved shipment and records the pickup according to procedure.
ROUTE
Handoff logged.
Route and custody information are documented before transit continues.
TRANSIT
Route active.
Shipment remains assigned to the active route until delivery.
DELIVERY
Route closed.
Delivery confirmation is recorded using the process maintained by the courier.
STAT RECORD 05
HANDLING REVIEW
Priority does not cancel the requirements.
Faster service should not imply that packaging, handling, routing, documentation, or acceptance requirements somehow disappeared because somebody typed STAT in all caps.
- CATEGORY
- Confirm accepted shipment type
- PACKAGING
- Verify applicable requirements
- HANDLING
- Confirm actual supported capability
- ACCESS
- Verify pickup and delivery instructions
DEMONSTRATION CONTENT
Replace these examples with your actual acceptance, packaging, handling, temperature-control, and operating procedures. Do not advertise capabilities you do not support.
STAT RECORD 06 / EXPECTATIONS
Make the promise match the operation.
Coverage
Describe the actual geographic area available for priority service.
Availability
State the hours, dispatch process, and limitations that genuinely apply.
Timing
Explain how estimated response or delivery windows are determined without promising what cannot be guaranteed.
Confirmation
Tell customers what delivery records, notifications, or proof-of-delivery methods they should expect.
STAT RECORD 07 / REQUEST ROUTE
Need priority service? Give dispatch the route.
Send the pickup area, delivery area, timing, shipment category, and handling requirements. Keep patient and other sensitive medical information out of unsecured forms.