DID YOU RESTART IT?™
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ORGANIZATION DYR-OPS
TYPE MANAGED IT
STATUS OPERATIONAL
PATIENCE PROFESSIONALLY MANAGED
COMPANY PROFILE

We fix the boring stuff.

TRANSLATION

So you can do your actual job.

DID YOU RESTART IT?™ is a fictional managed IT company built around a very real idea: business technology should be maintained, documented, secured, supported, and planned before somebody is standing in a conference room saying, “It was working five minutes ago.”

[ TALK TO THE TEAM ] [ HOW WE WORK ]
SUPPORT ACTIVE DOCUMENTATION MAINTAINED SECURITY REVIEWED BACKUPS CHECKED COFFEE DEPENDENCY ACCEPTED
OPERATING SCOPE

Less mystery. More maintenance.

006 FUNCTIONS / ACTIVE
ID FUNCTION PURPOSE STATUS
OPS-101 Support SOLVE PROBLEMS ACTIVE
OPS-118 Monitoring FIND PROBLEMS ACTIVE
OPS-204 Maintenance PREVENT PROBLEMS ACTIVE
OPS-226 Documentation REMEMBER THINGS ACTIVE
OPS-310 Security REDUCE RISK ACTIVE
OPS-500 Planning AVOID PANIC ACTIVE

IT works better when somebody knows what exists, how it works, and why that switch has a handwritten note saying “DO NOT TOUCH.”

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OPERATING PRINCIPLES

Competence without theater.

We prefer useful answers, documented systems, reasonable explanations, and technology that does not require a ritual every Tuesday morning.

01 EXPLAIN

Technical language is useful when talking to technical people. Everybody else deserves an explanation that does not require a certification exam.

02 DOCUMENT

Important systems should not exist exclusively inside one employee’s memory, especially if that employee is named Steve and occasionally takes vacation.

03 PREVENT

The cheapest emergency is often the one that never happens because somebody patched, monitored, replaced, reviewed, or tested something on time.

04 OWN IT

When something goes wrong, the priority is resolving it, communicating clearly, and improving the system afterward. Finger-pointing can wait until never.

INTERNAL NOTES

Things we have learned.

LESSONS RETAINED
NOTE-001 USERS
CONFIRMED
OBSERVATION

People do not want to become IT experts.

RESPONSE

Good. They should be able to focus on accounting, sales, operations, design, medicine, law, logistics, or whatever they were actually hired to do.

TECH JARGON
OPTIONAL
CLEAR ANSWERS
REQUIRED
NOTE-014 PROCESS
CONFIRMED
OBSERVATION

“Ask Sarah” is not documentation.

RESPONSE

Systems, credentials, vendors, dependencies, procedures, and recurring tasks should be recorded somewhere more durable than Sarah’s memory.

SARAH
BUSY
DOCUMENTATION
BETTER
NOTE-027 EMERGENCIES
CONFIRMED
OBSERVATION

Friday at 4:52 PM remains undefeated.

RESPONSE

Monitoring, planning, documentation, backups, and sensible change management remain our preferred defensive strategy.

FRIDAY
DETECTED
DEPLOYMENT
MAYBE MONDAY
TECHNOLOGY PHILOSOPHY

Boring is a feature.

DESIRED STATE UNEVENTFUL
Employees sign in successfully.
Files are where employees expect them to be.
Backups complete without ceremony.
Security controls quietly block suspicious activity.
Nobody says, “Is the server supposed to make that noise?”
SUCCESS LOOKS LIKE
  • Predictable systems
  • Clear ownership
  • Documented processes
  • Tested recovery
  • Reasonable security
  • Fewer emergency group chats
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INTRODUCTION AVAILABLE
NEXT ACTION

Bring us the weird setup.

The undocumented server. The ancient switch. The mystery subscription. The shared admin account. The printer with a personal vendetta. We have seen things.

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COMPANY MOTTO Fix the problem. Document the fix. Try not to create a new problem.