DID YOU RESTART IT?™
SYSTEMS OPERATIONAL
OPEN A TICKET
SERVICE SRV-101
MODE MANAGED
COVERAGE ACTIVE
USER STRATEGY PLEASE CALL IT
MANAGED ENVIRONMENT

IT should just work.

REALITY

It does not maintain itself.

Managed IT keeps the routine technology work handled: endpoints, accounts, networks, updates, monitoring, vendors, support, security coordination, backups, planning, and all the small things that become very large things when ignored for three fiscal years.

[ TALK TO IT ] [ REVIEW COVERAGE ]
DEVICES MONITORED PATCHES SCHEDULED ACCOUNTS MANAGED NETWORK WATCHED USERS STILL CREATIVE
MANAGED STACK

Things we keep from becoming emergencies.

007 FUNCTIONS / ACTIVE
ID FUNCTION FREQUENCY STATUS
OPS-101 Endpoint Monitoring CONTINUOUS ACTIVE
OPS-118 Network Management CONTINUOUS ACTIVE
OPS-204 Patch Management SCHEDULED ACTIVE
OPS-226 User + Account Administration AS NEEDED ACTIVE
OPS-310 Vendor Coordination WHEN THEY ANSWER ACTIVE
OPS-412 Documentation MAINTAINED ACTIVE
OPS-500 Technology Planning ON PURPOSE ACTIVE

“We’ll deal with it when it breaks” is technically a plan. It is just not a particularly good one.

DISCUSS MANAGED IT →
SUPPORT CYCLE

Less firefighting.

Managed IT shifts the job from waiting for something to explode toward maintaining the environment deliberately.

01 DISCOVER

Understand the devices, users, systems, applications, vendors, risks, dependencies, and mysterious equipment nobody remembers purchasing.

02 STANDARDIZE

Replace accidental processes with documented systems, sensible permissions, consistent configurations, and fewer sticky notes containing passwords.

03 MAINTAIN

Monitor health, deploy updates, manage accounts, coordinate support, verify backups, and handle the repetitive work before it becomes dramatic.

04 IMPROVE

Review aging systems, recurring tickets, security gaps, capacity, licensing, workflows, and future technology needs before somebody says “we need this by Friday.”

CHANGE LOG

Quiet improvements.

FICTIONAL ENVIRONMENT
CHG-0214 PATCHING
COMPLETE
BEFORE

Updates postponed indefinitely.

CHANGE

Established scheduled patch deployment, maintenance windows, and reporting.

UPDATE LATER
DISABLED
USER FEELINGS
MIXED
CHG-0268 ACCOUNTS
COMPLETE
BEFORE

Former employee still had access.

CHANGE

Implemented documented onboarding, role changes, and offboarding procedures.

ACCOUNT
DISABLED
DEPARTED
14 MONTHS AGO
CHG-0311 DOCUMENTATION
COMPLETE
BEFORE

“Ask Steve. He knows.”

CHANGE

Documented systems, vendors, credentials, network details, procedures, and dependencies.

STEVE
ON VACATION
BUSINESS
SURVIVED

Change records above are fictional demonstration content. Steve may continue enjoying his vacation.

MANAGED IT CONSULTATION AVAILABLE
NEXT ACTION

Make IT somebody’s job.

Preferably somebody who knows which switch not to unplug when they need to charge a phone.

[ DISCUSS MANAGED IT ] [ REVIEW HELP DESK ]
OPERATIONAL GOAL Fewer emergencies. Fewer surprises. Fewer passwords named after the company.