DID YOU RESTART IT?™
SYSTEMS OPERATIONAL
OPEN A TICKET
INCIDENT INC-0001
PRIORITY "URGENT"
STATUS IN PROGRESS
ASSIGNED TO ACTUAL IT PEOPLE
USER REPORT

Something stopped working.

TECHNICIAN RESPONSE

Did you restart it?

Managed IT support for businesses with actual work to do. We handle devices, networks, cybersecurity, cloud systems, backups, users, updates, and the printer everyone has collectively decided not to acknowledge.

[ REQUEST SUPPORT ] [ EXPLORE MANAGED IT ]
HELPDESK ONLINE ENDPOINT MONITORING ACTIVE BACKUPS VERIFIED MFA ENFORCED PRINTER STILL SUSPICIOUS
SERVICE INVENTORY

Active services

006 SERVICES / 006 ONLINE
ID SERVICE MODE STATUS
SRV-101 Managed IT ALWAYS ON ONLINE SRV-204 Help Desk HUMAN SUPPORT ONLINE SEC-310 Cybersecurity MONITORED ONLINE BKP-404 Backup + Recovery VERIFIED ONLINE CLD-220 Cloud + Microsoft 365 MANAGED ONLINE NET-118 Network Support WATCHED ONLINE

Your nephew who “knows computers” is not an IT department.

VIEW SERVICE DETAILS →
CLOSED TICKETS

Recently resolved

FICTIONAL SUPPORT LOG
#4821 NETWORK
RESOLVED
USER REPORT

“The internet is down.”

RESOLUTION

Employee unplugged the network switch to charge a phone.

ELAPSED
00:17:42
EMOTIONAL ELAPSED
3 HOURS
#4918 FILE RECOVERY
RESOLVED
USER REPORT

“Excel deleted my spreadsheet.”

RESOLUTION

Located FINAL_FINAL_USE_THIS_ONE_v9.xlsx on desktop.

FILES CHECKED
37
ACTUAL FINAL FILES
UNKNOWN
#5037 PRINTER
ONGOING
USER REPORT

“Printer offline.”

CURRENT ACTION

Printer and technician have entered mediation.

TONER
PRESENT
WILL TO LIVE
DEGRADED

All support tickets shown above are fictional demonstration content. No actual Kevin was harmed.

SECURITY EVENT

Please stop clicking things.

SEVERITY WE TALKED ABOUT THIS
Suspicious email received.
Employee clicked it.
Employee clicked it again.
Security controls intervened.
IT began reconsidering career choices.
PROTECTION STACK
  • Endpoint protection
  • Multi-factor authentication
  • Email security
  • Patch management
  • Threat monitoring
  • Security awareness
REVIEW SECURITY SERVICES →
BACKUP JOB / BKP-404

FINAL_FINAL_REAL_v7.xlsx is not a backup strategy.

LAST RUN: SUCCESS
TIME JOB TARGET RESULT
FILE BACKUP SHARED DATA SUCCESS
CLOUD BACKUP M365 SUCCESS
RECOVERY CHECK RESTORE POINT VERIFIED
KEVIN'S DESKTOP 61.4 GB CONCERNING

Backups are useful when they exist, run successfully, and can actually be restored.

BACKUP + CLOUD SERVICES →
OPERATING MODEL

IT should be boring.

Not because the work is simple. Because the problems should be handled before they become company-wide folklore.

01 MONITOR

Watch devices, networks, backups, security events, and service health before someone starts a company-wide email thread.

02 MAINTAIN

Patch systems, manage accounts, maintain infrastructure, and keep the routine work routine.

03 SUPPORT

Give people somewhere useful to go when Teams disappears, Outlook becomes philosophical, or the printer awakens.

04 PLAN

Build technology around where the business is going, rather than whatever happened to be on sale five years ago.

SUPPORT DESK AVAILABLE
NEW REQUEST

Tell us what broke.

Give us the useful version. “Nothing works” is technically a sentence, but diagnostically we can do better.

[ OPEN SUPPORT REQUEST ] [ CALL (555) 555-0199 ]
FIRST QUESTION Yes, we are still going to ask whether you restarted it.