GENERAL QUESTIONS
Usually 1–2 business days.
Menu questions, future plans, general availability, and requests that do not involve something happening in the next forty-five minutes.
QUESTIONS · ORDERS · ODDLY SPECIFIC SITUATIONS
Go ahead. We’re listening.
Cakes, catering, wholesale, ingredients, preorder questions, pickup problems, or something involving an alarming number of morning buns.
01 / ROUTE YOUR QUESTION
Different problem. Different desk.
Picking the right route helps the bakery answer without forwarding your message around like an office printer nobody admits to owning.
01
CAKES
Custom cake question?
Start with the cake desk for sizing, flavors, lead times, and request details.
Cake desk → 02CATERING
Feeding a room?
Offices, events, breakfast spreads, meetings, and quantities that need planning.
Catering desk → 03WHOLESALE
Recurring business order?
Cafés, hotels, restaurants, markets, and other businesses needing regular supply.
Wholesale desk → 04PREORDER
Need breakfast certainty?
Check preorder options, cutoff information, and pickup details before sending a general message.
Preorder desk →02 / MESSAGE INTAKE
Give us enough to work with.
“Hi, cake?” technically contains words, but we can do better.
HELPFUL INFORMATION
- What you need
- When you need it
- Approximate quantity
- Pickup or delivery
- Dietary concerns
CUSTOMER MESSAGE FORM
ALL FIELDS MARKED * REQUIRED
03 / AFTER YOU HIT SEND
What happens next?
Mostly normal human communication. Revolutionary stuff.
CURRENT ORDERS
Include the order reference.
Names are useful. Order numbers are more useful. “The box with pastries” describes a concerning percentage of our workload.
SAME-DAY PROBLEMS
Call the bakery.
If your pickup is today, something changed urgently, or you are currently standing outside holding a cake sideways, use the phone.
LARGE ORDERS
Give us dates and quantities.
“We need breakfast for the office” and “we need breakfast for 180 people next Thursday” are technically related statements with very different consequences.
04 / OLD-FASHIONED COMMUNICATION
You can also just call us.
Particularly useful for same-day pickup questions, urgent order changes, or situations where typing an essay is making everybody's life worse.
- PHONE
- (555) 014-0101
- hello@example.com
MESSAGE DESK / READY WHEN YOU ARE
Tell us the weird part.
The straightforward part was probably already answered on the FAQ page.