Help Quick answers about templates, checkout, downloads, and product files.
Answers before you download

Questions happen. Start with clear answers.

Learn how Template Forge products, PayPal checkout, protected ZIP delivery, customization, licenses, and product updates work before you begin.

Products Files and requirements
Checkout PayPal verification
Downloads Protected ZIP delivery
Support Useful request details
Products and customization

Know what you are downloading.

The product page is the best place to confirm the current files, platform, version, requirements, and supported features for a specific template.

Q01

What is included with a template?

Every product page lists its platform, version, page count, requirements, included files, and delivery type. Review that information before downloading or purchasing because packages can differ from one product to another.

Q02

Can I customize the design and source files?

Templates are built to be customized. You can replace the copy, images, colors, typography, and supported layout sections. Your use and redistribution rights are controlled by the license supplied with the product.

Q03

How do I know whether a template will work for me?

Check the platform, requirements, included files, documentation link, and live preview when available. The product description should be treated as the authoritative list of what the current version includes.

Q04

Are the templates responsive?

Products described as responsive are reviewed across common desktop, tablet, and mobile layouts. Always check the individual product requirements and preview because supported browsers and features may vary by template.

Purchases and payment privacy

Checkout is verified before delivery.

Premium files are not delivered from a public URL. The server validates the product, order, and completed PayPal transaction before granting protected access.

Question 05

How do free template downloads work?

Open an available free product and use its download action. The server verifies that the product is active, published, free, and has a protected ZIP package before delivering the file.

Question 06

How are premium purchases processed?

Premium checkout is processed by PayPal when premium sales and PayPal are enabled. Template Forge verifies the completed transaction with PayPal before creating access to the protected product archive.

Question 07

Does the website store my card information?

No. Payment credentials are entered and processed through the payment provider. Template Forge stores the order and provider transaction references needed to verify the purchase, but it does not store your card number or PayPal password.

Question 08

What should I do after the payment is completed?

Keep the order confirmation and follow the secure download action shown after the purchase is approved. Save the original ZIP archive and your order number in a safe place for future reference.

Downloads, updates, and support

Keep the package and your order details safe.

Save the original ZIP archive, record the product version, and keep the order confirmation. Those details make future setup and support much easier. For step-by-step installation and customization help, read the documentation . If you still need help, contact support .

Q09

Why is my download link no longer working?

Protected links can expire or reach an allowed attempt limit for security. Confirm that the entire link was copied correctly. If access still fails, have your order number and purchasing email ready when requesting support.

Q10

How do I open the downloaded ZIP archive?

Save the ZIP file to your computer, extract its contents into a new folder, and then read the included documentation before editing or uploading anything. Do not work directly inside the compressed archive.

Q11

Do purchases include future updates?

Product pages display the current version and available update information. Any ongoing update access is governed by the specific product description and license terms rather than an automatic promise for every release.

Q12

What information helps resolve a support request?

Include the product name, product version, order number when applicable, the page or file involved, the exact error message, and the steps that caused the issue. Never send payment passwords, complete card numbers, or private API credentials.

Quick checklist

Before downloading or purchasing.

A quick review of the product page can prevent most compatibility, setup, and purchase questions.

Never share private credentials Support should never ask for your PayPal password, complete card number, or private API secret.
Confirm these details
Platform and requirements Make sure your environment is compatible
Included files and pages Confirm the package contains what you need
License and product version Review usage terms and release details