Digital sales are final. Real problems still get solutions.

Except where applicable law requires otherwise, all purchases of downloadable templates and related digital files from Template Forge are final and non-refundable once any of the following occurs:

• Payment is completed and protected download access is issued.
• A product archive or any included file is downloaded.
• A free-to-premium or replacement delivery is provided.
• The customer otherwise receives access to the purchased digital content.

A digital file cannot be physically returned, and access cannot be reliably undone after delivery. This final-sale rule is a material condition of every premium purchase.

Before completing checkout, the customer is responsible for reviewing the current product page and deciding whether the template is suitable for the intended project.

This includes checking:

• The supported platform, software, runtime, or content-management system.
• The stated version and technical requirements.
• The included pages, components, source files, documentation, and assets.
• Whether third-party software, hosting, fonts, plugins, accounts, licenses, or services are required.
• The live preview or screenshots when available.
• The product description, limitations, license terms, and customization expectations.

Questions should be submitted before purchase when a requirement or included feature is unclear.

To the extent permitted by law, a refund, exchange, or store credit will not ordinarily be provided because:

• The customer changed their mind or no longer wants the product.
• The product was purchased accidentally or the wrong template was selected.
• The customer did not read the description, requirements, license, documentation, or limitations.
• The customer lacks the software, hosting, technical knowledge, design skill, or development experience needed to use or customize the template.
• The customer's environment, code changes, plugins, extensions, server settings, or third-party services are incompatible when the relevant requirements were accurately disclosed.
• The customer expected a feature, service, customization, installation, content, image, font, plugin, or integration that was not advertised as included.
• The customer decides not to use the downloaded product or the related project is cancelled.
• The same or another product later becomes free, discounted, bundled, updated, or offered under a different promotion.
• A third-party platform, browser, API, plugin, provider, or service changes after purchase.
• The customer cannot download because of their own network, browser, device, storage, security software, email, or account configuration and a working alternative delivery method is available.
• The customer requests custom work, installation, migration, or technical services not included with the product.

Unsupported modification of the files, removal of required components, or use outside the documented environment may also make the reported problem ineligible for a remedy.

A remedy may be considered when the customer provides reasonable evidence that:

• The delivered ZIP archive is corrupted and a fresh download does not resolve the issue.
• A file specifically listed as included is missing from the package.
• The purchased archive contains the wrong product.
• A reproducible defect prevents a core advertised feature from working in the documented environment.
• The delivered product materially differs from its current description or preview.
• Protected access was never successfully provided despite a verified completed payment.
• A duplicate charge occurred for the same intended purchase.

Minor visual differences, subjective dissatisfaction, customization preferences, third-party limitations, or issues caused by an unsupported environment are not considered product defects.

When Template Forge verifies an eligible product problem, the preferred remedy will be selected based on the nature of the issue. Remedies may include:

1. Troubleshooting instructions or reasonable technical support for the documented product environment.
2. A new protected download link or fresh copy of the original archive.
3. Missing files, corrected files, a patch, or an updated replacement archive.
4. An exchange for another available template of reasonably comparable value.
5. Store credit based on the amount actually paid for the affected product.

The customer must allow a reasonable opportunity to investigate and provide one of these remedies before requesting payment reversal through a third party.

A cash refund may be considered only when required by applicable law or when Template Forge confirms a qualifying problem and cannot provide a working correction, replacement, reasonable exchange, or store credit remedy.

Report a suspected defect as soon as reasonably possible and preferably within 14 calendar days after purchase. A delayed report may make it harder to verify the original product version, environment, and delivery record.

Submit the request through the contact page and include:

• The order number and purchasing email address.
• The exact product name and version.
• The affected file, page, component, or advertised feature.
• The operating system, browser, software, hosting, PHP, database, or platform version relevant to the issue.
• The exact error message and the steps that reproduce the problem.
• Relevant screenshots or a concise description of the expected and actual result.
• Whether the original archive was modified before the problem occurred.

Never send passwords, complete payment-card details, PayPal credentials, private API secrets, or unrelated personal information.

Template Forge may request additional reasonable diagnostic details or ask the customer to test a clean, unmodified copy in the documented environment.

A verified duplicate charge for the same intended order may be reversed to the original payment method when the duplicate transaction is confirmed and no separate product entitlement was intended.

A customer who believes a PayPal transaction was unauthorized should promptly secure the PayPal account and report the transaction through PayPal's official Resolution Center. Template Forge may cooperate with reasonable payment-provider investigations and preserve relevant order, delivery, login, and event records.

Store credit is a discretionary digital remedy issued by Template Forge for use toward eligible products in the storefront. Unless required by law or expressly stated otherwise when issued, store credit:

• Has no cash value and is not redeemable for cash.
• May not be transferred, resold, auctioned, or combined with unauthorized accounts.
• Applies only to products made available by Template Forge.
• May be reduced by the value of any replacement or exchange selected.
• May be refused or revoked when obtained through fraud, abuse, chargeback manipulation, or policy violation.

For an approved exchange, the customer may be required to pay the price difference for a higher-priced product. Any treatment of a lower-priced replacement or unused balance will be communicated when the exchange is approved.

When a remedy replaces or reverses a purchase, Template Forge may deactivate the original protected-download token and end further access to the affected product.

If a cash refund is issued, the license for the refunded product ends unless applicable law requires otherwise. The customer must stop using the refunded files and delete copies under their control, including copies in active projects, development environments, archives, and shared storage.

An exchange transfers the applicable purchase entitlement to the replacement product. It does not create a license to keep using both products unless Template Forge expressly authorizes that outcome in writing.

PayPal and card issuers maintain their own claim, chargeback, unauthorized-transaction, and purchase protection processes. Their eligibility requirements, deadlines, evidence standards, exclusions, and decisions are controlled by their own agreements.

This policy does not prevent a customer from exercising rights available through PayPal or a card issuer. However, filing a dispute does not automatically prove that the product was defective or that a refund is owed by Template Forge.

The storefront may provide PayPal or another payment provider with product descriptions, order records, transaction identifiers, protected-delivery records, download activity, support correspondence, license terms, and other relevant evidence.

Review PayPal's Purchase Protection Program

Access to a disputed product may be suspended while the matter is investigated. Fraudulent disputes, abusive chargebacks, or knowingly false claims may result in termination of access and other lawful protective action.

Nothing in this Refund Policy excludes, limits, or waives a consumer right or remedy that cannot lawfully be excluded, limited, or waived.

When applicable law requires a cash refund, cancellation right, repair, replacement, disclosure, or other remedy, that requirement controls over any conflicting part of this policy.

The terms "final sale," "non-refundable," "store credit," and "exchange" apply only to the extent permitted by the law governing the transaction.

This policy may be updated when products, delivery methods, payment services, store-credit practices, support procedures, legal requirements, or business operations change. The effective date identifies the current published version.

The policy in effect when an order is completed will generally govern that purchase, except where a later change is legally required or more favorable to the customer.